Returns & replacement

If something arrives damaged, leaking or incorrect, tell us within 7 days of delivery and we will make it right.

What we replace

Products that arrive damaged or leaking
An incorrect product, or a product missing from your order
Products past their best-before date on arrival

How to request a replacement

Contact us within 7 days of delivery with your order number.
Share clear photos of the product and outer box. An unboxing video helps us resolve claims faster.
Once approved, we arrange a replacement at no extra cost, or a refund if the product is unavailable.

What we can't accept

For hygiene reasons, opened or used hair care products can't be returned unless they arrived damaged or incorrect.

Refunds

Approved refunds for prepaid orders go back to the original payment method. For cash on delivery orders we refund to your bank account or UPI ID. Refunds are processed within 7 working days of approval.